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FAQs

When will I get my products? 

  • Our standard and free shipping takes 2-3 days to process your order and the majority of our items are delivered within 3-10 business days after processing within the US unless otherwise stated on the item.  We do our best to expedite and often you will receive the product much sooner.
  • We do not guarantee shipping time frames. There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase. We are not responsible for lost or stolen items if they have been confirmed delivered by USPS.  
  • Some of our items will ship separately, so you will receive multiple shipping confirmation emails with unique tracking numbers. 

    Is my information and payment method secure? 

    • Our store is built and payments are processed on the Shopify platform and through PayPal. Both have the most state of the art technology built in to keep your information safe. Your security is our #1 priority, so we take it a step further.  We have partnered with McAfee Security to give every customer $100,000 identity theft protection when they purchase on our site.  You can shop safely on our site knowing you are protected.  

    How do I track my order? 

    • You will receive order confirmation email, and then once your order has been processed, fulfilled and shipped, you will receive a tracking email with specific tracking for your order.
    • Please note it can take some time for the tracking number to sync with your package, so if it does not show right away, don't worry! 
    • Some of your items will ship separately, and some items may arrive before others. Do not worry, your items are on their way! 

    How much is shipping? 

    • Shipping anywhere in the United States is completely FREE at this time.

    Do you accept returns? 

    • Your satisfaction is our goal! Please see our Refunds & Returns Policy Page for details.

    Sale

    • When there is a sale and a discount code is applied, sales are FINAL. No exchanges, no returns, no store credit, FINAL. If you choose to opt out of discount, you can purchase items for full price and have the option to return. We cannot cancel, change, or adjust placed orders. Double check your order before placing. We cannot price adjust past orders to sale prices.

      If the item is marked down on the website, it is FINAL SALE.

    Can I wash the clothing in a washing machine? 

    • Most of our clothing is machine washable, wash on a gentle cycle in cold water, and hang dry. DO NOT PUT IN THE DRYER! 
    • Faux fur and Faux leather items are dry clean only. 
    • Do not wash shoes or hair accessories. 

      Does your clothing run true to size?

      • Because our items come from all different artist, we do not have a universal sizing chart, however, our items do run true to size UNLESS otherwise specified in the product description. For example, if an item runs small, it will say ***PLEASE ORDER SIZE UP***
      • Our product sizing is comparable to brands like Gap, Old Navy, however, our dress length is comparable to Zara. (shorter)